References

European Aircraft Manufacturer
Service Support : Implementation of the user assistance department, servicing 90 offices in 60 countries worldwide
Harmonization of hardware & software standards related to the implementation of new PC based applications and telecommunications systems

Brewery, number 1 on the French market
Service Delivery : Definition of project-engineering contracts for user services
Implementation of hardware supply and maintenance contracts
Design of network infrastructure scheme for the inter connection of office networks

Multinational American company from agro business sector (UK, France)
Project Management
New architecture of Netware servers project (NDS Redesign).
Implementation of the Global Password Security Policy for all systems in Europe
Management of the European Intranet implementation project

American-German Car Manufacturer (Germany)
Member of the Program Management Office
Implementation of program/project standards and processes (ITIL & Six Sigma)
Planning and integration (Overall Program Plan)
Contract Management (Change Control)
Risk Management and Quality Assurance (internal view)
Reporting and Project Communications (internal to the project).
Delivery of the various phases of Due Diligence project (part of the Global project)
Coordination with management of other projects teams (30 sub-projects in total)

European Group from the Corrugated Paper Industry (France & Ireland)
Leader of the European Core Project Team (12 people from 8 countries)
Design of  a general Active Directory architecture and a Global Exchange organization for the Group (14 affiliates in Europe)

American Pharmaceutical Group (UK, France)
Account management of the Manufacturing Sites in Europe
Projects initialization lion liaising with resource planners, service managers and team leaders from the Enterprise Information System
Coordination in EMEA of Global Corporate Infrastructure Projects
Custodian of network and processes, facilitating architecture reviews for centrally developed projects (ISO S95 Model)
Introduction 'Best Practice' infrastructure processes to implement new Service Management (SM) ITIL processes.

American Company, Fleet Services leader in the world
Management of Lean Six Sigma projects, aiming to reduce delivery time of cars to customers
Management of Fleet Management Services projects
Management of Global Fleet Agreements

European Telecommunication Group (France)
Training sessions to managers and executives around ITIL framework in the frame of the implementation of the model within the group
ITIL contribution in the performance of the Information system
Processes theory applied to ITIL
Service Delivery
Service Support
Implementation of the ITIL model